QUALITY POLICY

Our Service

UMA Marine Agencies is dedicated to consistently providing efficient and competitively priced Shipping Agency services at the highest levels of quality, safety and compliance through world-class leadership, continual improvement, employee development, recognition and social responsibility.

Our Commitment

• Comply with all applicable statutory and regulatory requirements.
• Satisfy customer and all other contractual requirements.
• Maintain focus on enhancing customer satisfaction and establishing effective communication with customers in order to understand their needs and meet their expectations.
• Establish Quality Objectives at relevant levels and functions within the organization.
• Monitor, review and analyze the Quality Objectives at planned intervals to assess performance.
• Continuously strive to improve our Quality Management System to ensure its effectiveness.
• Take appropriate action based on constructive internal and external feedback
• Ensure that the resources needed to develop, implement and improve the Quality Management System are available, including training, support and encouragement.
• Promote the use of a process approach and risk-based thinking.
• Develop and maintain first class relationships with suppliers that share our quality, safety, compliance and ethics values.

Our Standard

Through the effective application of the Quality Management System, UMA aims to achieve a high degree of customer value in the service it delivers and satisfaction of its interested parties.