Quality Policy

Our Service

UMA Marine Agencies is dedicated to consistently providing efficient and competitively priced a Shipping Agency services at the highest levels of quality, safety and compliance through world-class leadership, continual improvement, employee development, recognition and social responsibility.

Our Commitment

To achieve the above, we are committed to:

• Comply with all applicable statutory and regulatory requirements and high ethical standards.
• Satisfy customer and all other contractual requirements.
• Maintain focus on enhancing customer satisfaction and establishing effective communication with customers.
• Establish quality objectives at relevant levels and functions within the organization.
• Monitor and assess performance against quality objectives.
• Continuously strive to improve our Quality Management System to ensure its effectiveness and applicability.
• Take appropriate action based on constructive internal and external feedback.
• Ensure availability of resources needed to develop, implement and improve the Quality Management System.
• Promote the use of a process approach and risk-based thinking.
• Develop and maintain first class relationships with suppliers that share UMA Marine Agencies’ values on quality, safety, environmental, compliance and ethics.